How can we help?
Find answers to our most frequently asked questions.
Orders & support
Order with Confidence
We're delighted to have you here. Ordering with us is easy and secure. Simply browse our collection, add your favorite pieces to your cart, and proceed to checkout. If you have any questions or need assistance, our support team is just a message away. Thank you for choosing Bee and Berry!
Customer Support
Your satisfaction is our priority. Our dedicated support team is here to assist you with any queries or concerns you may have. Whether you need help with product information, sizing, or anything else, we're just an email or message away. We strive to go above and beyond to ensure your experience with us is seamless and enjoyable. Thank you for trusting us with your jewelry needs!
Could I get my jewelry wet?
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Jewelry made from materials like our stainless steel is often more resistant to water and can withstand occasional exposure without significant damage.
Hypoallergenic and water-resistant jewelry, like the ones we create, can typically handle light exposure to water such as washing your hands or getting caught in the rain without issues.
It's still a good idea to pat dry your jewelry gently after exposure to water to help maintain its shine and condition
How is this more hypoallergenic then other products out there?
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Our Stainless steel jewelry is renowned for its hypoallergenic properties, making it an excellent choice for individuals with sensitive skin or allergies to certain metals. This hypoallergenic nature is primarily attributed to the composition of stainless steel and how it interacts with the skin.
Here are a few key reasons why our jewelry is hypoallergenic:
- Nickel-Free: High-quality stainless steel used in jewelry is typically nickel-free or contains very low nickel content. Nickel is a common allergen that can cause skin irritation or allergic reactions in some people. By minimizing or eliminating nickel, stainless steel reduces the risk of allergic responses.
- Non-Reactive: Stainless steel is non-reactive and does not corrode or tarnish easily when exposed to moisture or skin oils. This stability ensures that the metal remains inert when in contact with the skin, reducing the likelihood of irritation or allergic contact dermatitis.
- Durable and Smooth: Stainless steel jewelry is known for its durability and resistance to scratching, making it less likely to cause abrasions or skin reactions. Additionally, the smooth surface of stainless steel minimizes friction against the skin, further decreasing the risk of irritation.
- Hypoallergenic Alloys: Some stainless steel alloys, such as surgical-grade stainless steel (316L), are specifically formulated for medical and jewelry applications. These alloys undergo rigorous testing to ensure they meet strict standards for hypoallergenic properties, making them safe for prolonged skin contact.
Overall, Bee and Berry jewelry's hypoallergenic nature stems from its nickel-free composition, non-reactive characteristics, durability, and smooth texture. It provides a comfortable and safe option for individuals seeking jewelry that won't irritate their skin or trigger allergic reactions.
How can I check my order status?
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If you have any questions or need assistance with tracking your order, our customer support team is here to help! Please feel free to reach out to us via one of the following methods:
- Email: Send us an email at support@beeandberry.org with your order number and any details you have regarding your shipment. Our team will get back to you promptly with the status of your order and tracking information.
How do I cancel my order?
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How do I know if my order is confirmed?
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Inspired by a love for jewelry and a desire to create pieces that are waterproof, tarnish-proof, durable and affordable.
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How do I cancel my order?
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If you need to cancel your order for any reason, please contact us as soon as possible. We understand that circumstances may change, and we'll do our best to accommodate your request.
To cancel your order, please reach out to our customer support team using one of the following methods:
- Email: Send an email to support@beeandberry.org with your order number and "Order Cancellation Request" in the subject line. Our team will process your request promptly and confirm the cancellation with you.
How do I know if my order is confirmed?
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After successfully placing your order with Bee and Berry, you will receive an order confirmation email to the email address provided during checkout. This email serves as a confirmation that we have received your order and that it is being processed.
The order confirmation email will include important details such as:
- Order number
- Item(s) purchased
- Billing and shipping information
- Total order amount
- Estimated delivery date (if available)
- Tracking information (once your order has been shipped)
If you do not receive an order confirmation email within [insert timeframe, e.g., 24 hours] of placing your order, please check your spam or junk folder. If you still cannot find it, please contact our customer support team at support@beeandberry.org, and we'll be happy to assist you.
Thank you for choosing Bee and Berry. We look forward to fulfilling your order and providing you with an exceptional shopping experience!
Shipping & returns
Do you offer free shipping?
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Shipping is free for order over $50 excluding international orders. Note, during some promotions shipping can be free.
What is your shipping and refund policy?
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Have further questions? check out or return/exchange policy Return policy
What if my item arrives damaged?
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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Have further questions? Contact us
How do I contact customer service?
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We are available 24/7 - support@beeandberry.org
You can also you the live chat feature on our homepage.
Have further questions? Contact us
Where do you ship?
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We ship all over the world. However, international shipping typically do not qualify for the shipping promotion and subject to charges.
Product information
Can I buy your products anywhere else?
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Yes! Our products are also available on Etsy.
Where can I find more information?
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We are here to answer any & all the questions you have!
Have further questions? Contact us